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Terms & Conditions


Terms & Conditions
General Information USA domestic orders are shipped by United Parcel Service (UPS). Shipments must be made to a physical address as UPS cannot deliver to P.O. boxes. If requested, small parcels may be shipped via US Mail. Parcels delivered to P.O. boxes are not insured and therefore the purchaser assumes risk for non-delivery. Shipments to APO / FPO destinations (Deployed US Military) are via US Mail. Same Day Shipping for In-Stock Items NJ POLICE GEAR carries over 50,000 items in stock at all times. We are proud to offer same-day shipping on all in-stock items. When you place an order, you will receive an e-mail message that will state the stocking status of your items ordered. In-stock items are always available for immediate shipment. If items are not in stock, you will be furnished with an estimated turnaround. Please note the following conditions for immediate shipping of in-stock items: • Orders for in-stock items are shipped the same business day (Monday through Friday) when received before 2 p.m. EASTERN Time. Orders received after this time are shipped the next business day. • Same-day shipping excludes weekends and holidays. Orders for in-stock items received during Saturday, Sunday or Holidays will ship the next business day. • Ground shipping originates from NJ or MI and can take up to six business days to reach some USA destinations. • You will be furnished a UPS tracking number via e-mail when your order is shipped. • Once an order is received, you will receive an e-mail message with the in-stock status. You may also call 800-928-7122 during business hours EASTERN Time to check in-stock status of any item. Overnight & Second-Day Shipments Overnight or Second-day shipping is available for USA residents. UPS does not deliver on weekends or holidays. Second-day and Overnight orders must be received by 2:00 p.m. EASTERN Time. All orders leave our facilities at 4:00 p.m. You can call 800-928-7122 or email us to check stock availability for Second-day or Overnight shipping. Shipping to USA Destinations (Domestic) Shipping Charges - Domestic USA* Each Product is marked with it's individual shipping fee. Shipping to International Destinations NJ POLIC GEAR has recently suspended most International Shipping excluding deployed US military. This policy is in force for an indeterminate time period. This policy does not apply to domestic USA destinations, deployed USA Military (APO / FPO / AE), USA embassies or USA territories. All orders to these destinations shall ship normally. Exceptions to this policy are: 1. You have an arrangement with a USA-based freight forwarder with the destination listed as a USA address. 2. You have an order over 500 USD. In which case you may contact us and we will furnish a shipping quotation based on dimension weight of the parcel. Contact us at: info@sankowholesale.net We apologize to our International customers, but we have found it very difficult to cost-effectively ship goods to many International destinations along with International Shipping restrictions from many of our suppliers. *Heavy or Bulky Items Items that are exceptionally heavy or bulky or items shipped to Alaska or Hawaii may require an additional shipping fee. You will be notified either by phone or e-mail if such a fee applies to your order. Example of such items are Barricade Tape, some large Police Equipment Bags, Large Books, bulk Evidence Boxes or Bags. • Order securely on-line 24 hours per day. We accept All payment types thru Pay Pal & Google Checkout. • Print the shopping cart , and fax your order back to us at 732-390-9910 • Order via our telephone number during business hours at 800-928-7122 or outside United States call 732-309-4772 Same-Day Shipping: NJ POLICE GEAR carries over 50,000 items in stock at all times. We are proud to offer same-day shipping on all in-stock items. When you place an order, you will receive an e-mail message that will state the stocking status of your items ordered. In-stock items are always available for immediate shipment. If items are not in stock, you will be furnished with an estimated turnaround. Please note the following conditions for immediate shipping of in-stock items: • Orders for in-stock items are shipped the same business day (Monday through Friday) when received before 2 p.m. EASTERN Time. Orders received after this time are shipped the next business day. • Same-day shipping excludes weekends and holidays. Orders for in-stock items received during Saturday, Sunday or Holidays will ship the next business day. • Ground shipping originates from NJ or MI and can take up to six business days to reach some USA destinations. • You will be furnished a UPS tracking number via e-mail when your order is shipped. • Once an order is received, you will receive an e-mail message with the in-stock status. You may also call 800-928-7122 during business hours EASTERN Time to check in-stock status of any item. Ordering Options: Order On-line 24 hours per day with Secure Transactions: The fastest way to purchase items from njpolicegear.ecrater.com is directly from our web site. You simply browse the catalog pages and locate the product(s) that you want to purchase. If you want to purchase the product, then click the "Add to Cart" icon. This will place the selected item in your virtual shopping cart. You can view, add or remove items in the cart at any time. There is no commitment to purchase or payment until you have completed the check out procedure. When you’re through shopping, simply click "Check Out" on the title bar. Your order will be totaled and shipping or applicable sales tax will be automatically calculated. A secured form will appear on the screen to allow you to enter the applicable credit card information. Internet orders are processed immediately. We accept all payment types thru Pay Pal and Google Checkout for Internet orders. Credit card transactions are handled securely and use the best of breed (SSL) encrypted link to ensure that order information and credit card data is protected. Your browser will display a lock or key icon when the secured link is active. As soon as the order is shipped, you are notified of the shipment by e-mail. This includes a tracking number so that you can track the progress of your package on-line. Order by Telephone 800-928-7122 You can call our toll-free phone order line at 800-928-7122. Calls are accepted on weekdays 9:00 a.m. through 5:00 p.m., EASTERN time. Please have the model numbers available for the order center. We accept Visa, MasterCard,for telephone orders. Credit cards are not charged until your order is shipped. Order by Fax 732-390-9910 or Order by Mail: If you do not want to place your order on the Internet and prefer to use a printed order form, you may download our order form and place your order by Fax or by Mail. We accept Visa, MasterCard Money Orders or Personal Checks with mail orders. Credit cards are not charged until your order is actually shipped. Orders accompanied with personal checks are subject for a 7-10 day waiting period for verification of funds. Special Order Items We have direct relationships with the top suppliers of quality public safety products. If you are looking for items that are not in our on-line catalog, then send your request through email or call us at 800-928-7122 (9 to 5 M-F Eastern time). Once we locate the item and furnish you with a price, you can call in your order. Payment Options When you order on-line, you may pay for your order with a major credit card. On-line credit card transactions are handled through a secured link to your computer. Your browser will display a lock icon or a key icon when the secured link is active. When you order by fax or mail, you may pay for your order with a credit card, personal check or money order. Telephone orders are paid only with credit cards. Sorry, we do not accept C.O.D. orders. We accept VISA, MasterCard,. Credit cards are not charged until your order is actually shipped. Warranty & Returns: Warranty Information NJ POLICE GEAR™ unconditionally guarantees all products to be free from defects in material and workmanship for 30 days from date of shipment. This guarantee specifically excludes all replacement batteries, lamps, software. These products are only returnable if the original manufacturers packaging has not been opened or tampered. Many products may carry an extended warranty as stated by the manufacturer. Merchandise Returns To initiate the return, simply email customer service and receive a Return Authorization number (RA#) within 30 days from the ship date and ensure that the item is in its original condition (including: packaging, manuals, warranties, accessories, security seals, etc.). We must receive your item back within 30 days of when we originally shipped it to you. All returns must clearly show our RA# on the outside of the package. Please allow 14 days from the time we receive your item to process your return. If within the 30-day period, you are unsatisfied with your purchase, you may return it for a full refund (less shipping costs). Special order merchandise will be charged a 15% restocking fee. Closeout items are not returnable. Undergarments are not returnable unless the original package has not been opened. Returned goods must not be used, worn, are in marketable condition and returned in original packaging. Returns are charged a 15% restocking fee. Exceptions to the restocking fee may be offered to deployed US military personnel or an error of item No. on our part. Once a return is processed, a credit card purchase will receive account credit to the card that was originally used for the purchase. Orders that were paid by check or money order will be sent repayment within 15 days in the form of a money order. To return merchandise, place the item in its original packing and shipping container. Enclose a copy of your packing slip along with a brief explanation for the reason for the return. Please ship returns freight prepaid to: Sanko Wholesale 34 Florence Ave South River, N.J. 08882 Privacy Policy, Terms of Use & Terms of Sale: Privacy Policy Access to personal information is restricted to on-duty trusted employees that are needed to process orders. NJ POLICE GEAR™ does not provide any personal information about our customers to anyone else inside the company, or any persons outside of the company. No personal information is released, traded, bartered or sold in any way. Terms of Use By accessing, browsing and/or using this web site, you acknowledge that you have read, understood, and agree, to be bound by these terms and to comply with all applicable laws and regulations. If you do not agree to these terms, do not use this web site. This site may contain other proprietary notices, copyright information and intellectual content that is wholly the property of NJ POLICE GEAR & SANKO WHOLESALE. Information on this site may contain technical inaccuracies or typographical errors. All images and content are the intellectual property of NJ POLICE GEAR and/or the suppliers of products sold by SANKO WHOLESALE. Information may be changed or updated without notice. We may also make improvements and/or changes in the products and/or the prices described in this information at any time without notice. NJ POLICE GEAR assumes no responsibility regarding the accuracy of the information that is provided by this site and use of such information is at the recipient's own risk. SANKO WHOLESALE provides no assurances that any reported problems may be resolved with the use of any information that NJ POLICE GEAR provides. By furnishing information, NJ POLICE GEAR does not grant any licenses to any copyrights, trademarks, patents or any other intellectual property rights. Terms of Sale: We reserve the right to accept or reject any order. Orders become valid, and all sales are deemed made in MIDDLESEX COUNTY, NJ and are subject to the laws of the State of NJ. Any terms and conditions set forth in the buyer’s purchase order do not change the terms and conditions set forth here. Copyrighted Content: NJ POLICE GEAR™ and SANKO WHOLESALE are trademarks. All content of this web site are Copyright © by NJ POLICE GEAR. Reproduction or printing of web pages and images are allowed with integrity of original format and in the context of promoting SANKO WHOLESALE and products contained herein. Any other reproduction or copying of content or images is expressly prohibited.

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Last Updated: 2 Aug 2010 21:41:23 PDT home  |  about  |  terms  |  contact
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